Define Common Visitor Types
Visitors to a commercial facility can include personal guests, customers, contractors, maintenance personnel, job interviewees, meeting attendees, and others.
Each type of visitor comes to the building for a different reason. They have specific objectives that they want to fulfill as swiftly as possible. Personalized workflows make the registration and checking in process easier and quicker, delivering a smooth visitor experience.
For example, you can decide not to photograph contractors every time they visit the facility because you already have their information. On the other hand, customers and personal guests may need to be photographed for every visit because the photo will be included in the host notifications.
Create Personalized Visitor Workflows
With Lobbytrack, you can create a personalized workflow for each individual visitor, so they can achieve their goals without wasting time. Here are a few examples:
- Capture photos and print badges for personal guests, meeting attendees, customers, and interviewees
- Skip the photo capture step for the technician sent by your maintenance contractor
- Ask contractors to show license each time they visit and capture copy of the document
- Include a non-disclosure agreement for job applicants or meeting attendees, where required
- Define different access levels for different visitors, e.g. allow guests top only access the common area and contractors to access the factory and main building
Modify ID Card Design by Visitor Type
Are you using a single visitor ID card template for all of your visitors? Lobbytrack allows you to design and print fully customized badges for different visitor type, making it easy for employees and security teams to identify the visitor instantly.
Distinct ID badges can be designed for contractors, clients, personal guests, janitorial staff, maintenance people, delivery drivers, and other visitors that you envisage will be visiting your building. You can modify everything from the ID card's color scheme and font to the visitor details that you want to print on the badge.
For example, the contractors' badge can be color-coded blue and the guests' badge can be red. The interviewee card may have a photo whereas the delivery drivers' badge may display a QR code, and so on. Varying these details makes it easy for everyone to quickly identify who the visitor is and whether they're in the relevant area of your building.
Grant Different Access Privileges by Visitor Type
Would you like to control visitor access to specific areas of your facility? Lobbytrack allows you to set up which particular area(s) a specific visitor type can access. Working with leading access control (PAC) systems such as Avigilon (formerly Openpath) and Brivo, Lobbytrack allows facility managers to grant selective access permissions to contractors, personal guests or customers.
Don't want personal guests to go anywhere except Floor 5 and cafeteria? You got it. Want the contractors to only access Floor 2 and 3? Easy does it. Need to restrict access to the lab for all visitors except clients and contractors? Lobbytrack has you covered.
Define Access Rights for Specific Locations
Empower department leads or floor managers by assigning specific visitor types to specific locations. Lobbytrack visitor management system allows administrators to effortlessly assign location permissions based on visitor categories. For example, the Main Building can be accessed by all visitor categories except technicians whereas specialized areas such as the IT department or Lab are only authorized for contractors and technicians.
By defining location-specific access rights, Lobbytrack simplifies visitor management and fortifies security, in addition to improving the overall workplace experience for visitors and employees.
Start Creating an Efficient and Secure Visitor Experience Design
Lobbytrack's visitor experience design features allow facility mangers to plan and implement a secure and smooth flow of visitor through their facilities. You can create customized workflows, visitor ID cards, and access control permissions for different visitor types in a matter of minutes. Let's get you started with a free demo.
Conclusion
Cut down visitors' workload by eliminating unnecessary details and having them provide only relevant and useful information. Design customized workflows for guests, contractors and customers to streamline the registration and sign-in process, delivering a better visitor experience.