How to add more users to your account in Lobbytrack

You can add more users to your lobbytrack account and allow these users to access lobbytrack web portal and mobile apps. Please follow the steps listed below:

  1. Click on the profile icon at the top right corner.

  2. You will see a drop-down menu. Click on "users".

  3. Once you land on the users page, click on the "+" icon to add a new user.

    New user
  4. You will see the add user form in a pop-up window. Type in the email address for the new user to start filling up the form.

    Pop-up window
  5. Then select the user role.

    1. The administrator role gives the user access to manage all the locations. They can log in to all the apps and manage non-administrator users.

    2. The receptionist role gives the user access to log in to the lobbytrack website and the receptionist mode in the lobbytrack lobby app. They can add visits, sign in visitors, and print badges.

    3. The security guard role gives the user access to log in to the lobbytrack guard app. They can receive push notifications for visitor sign in, watchlist match and failed screening through the guard app. They can also access an onsite report in the guard app to manage evacuation situations.

  6. Then scroll down and select the location that the user should be allowed to access. Then fill in the basic details for the user, select the time zone and then click on the add button at the bottom of the form.

    Add Button
  7. Once you add the user, a verification email will be triggered to the email address for this new user. They need to click on the link in the email to complete the verification process.

    Verification email
  8. Opening the link will not only complete the verification process, but it will also redirect the user to a secure lobbytrack website page. The user will be requested to create and confirm a password on this page. Create a new password and click on "submit".


If you accidentally create a new account instead of a new user in your existing account, then you will have to get the new account deleted. The same email address cannot be used in two different accounts. You can send us an email at, or you can give us a call on 650 594 5955, if you need assistance with getting an account deleted.